Bilingual Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Health Special Risk, Inc. is seeking a Bilingual Customer Service Representative (English/Spanish) to join our team in Plano, TX. This position will be responsible for assisting callers with inquiries, complaints, or problems and provide an accurate and efficient response. This position will handle a high volume of inbound calls and should seek to create a positive experience for each caller.

This position will be in the office Monday – Friday during training. Once training has been completed, this position will become a hybrid role and will be in the office Tuesday – Thursday and work from home Monday and Friday.

Health Special Risk, operating as a division of Brown & Brown Insurance, specializes in providing Accident & Health, Special Events insurance products, and administrative services to licensed agents, brokers, and insurance companies across the United States.
Health Special Risk offers a benefits and compensation package that meets today’s most important needs and includes:
* Competitive pay based on experience.
* A challenging and stimulating career that provides growth and development.
* Group medical, dental, vision, life, and disability benefits.
* Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.
* A chance to work for a smaller business and be recognized, while enjoying the stability and benefits of an S&P 500 company as a member company of Brown & Brown, Inc.

If you want to be part of a growing organization that is energetic and driven, contact us today.
** JOB DUTIES****:
*** Professionally handles all incoming calls from claimants or medical providers and ensures that issues are resolved both promptly and thoroughly.
* Thoroughly and efficiently gathers customer information and then assess and fulfills customer needs.
* Provides a complete and accurate response to all questions.
* Creates tickets to the Claims Department for further handling of an issue identified during the call.
* Ensures that all follow-up calls/actions are done in a timely manner.
* Documents all calls and any follow-up actions.
* Maintains a balance between company policy and customer benefit in decision making and handles issues in the best interest of both the customer and company.
* Strives to meet or exceed call center metrics while providing excellent customer service.
* Learns and understands all types of policies administered by the company.
* Completes all required and assigned internal and external training before assigned due dates.
* Other duties as assigned.
** REQUIREMENTS****:
*** High school diploma or equivalent and one to three years experience in a similar position and/or an equivalent combination of education and experience.
* Bilingual – English/Spanish
* Previous call center experience preferred.
* Proficient with MS Office, specifically Outlook, Word, and Excel.
* In-depth knowledge of medical insurance policies and schedule of benefits.
* Excellent written and oral communication and interpersonal skills.
* High-level typing skills.
* Ability to remain calm in stressful situations.
* Ability to maintain a high level of confidentiality.
* Familiarity with medical terms and billing preferred.
* Medical insurance background preferred.
* Previous experience using Five9 phone system preferred.

For more information about Health Special Risk, please visit our website at .
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and…