SCS - Seasonal Sales & Customer Support Rep-Closing

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

Bring your passion for the outdoors to work in this Seasonal position. We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the daily commute. We are seeking inspired team members who thrive in a fast-paced environment.

You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members.

• Build relationships inside and outside the organization.
• Communicate effectively and accurately, both verbally and in writing.
• Assist customers taking inbound phone calls during your shift, which may be up to 9 hours a day.
• Apply your passion for the outdoors, REI products, and gear to serve customers effectively.
• Provide guidance, knowledge and authentic experiences.

We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all.

• Previous experience in retail and/or customer service call center preferred.
• Demonstrate critical thinking by efficiently using a computer and navigating through various screens.
• Available to attend a virtual two-week sales and service training class.
• Reside in one of the following states:
  Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington.
• Must reside within 100 miles of an REI Retail location for the duration of the position.
• Ability to work a flexible work schedule with reliable and predictable attendance.
• Minimum age requirement of 18 years.

To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows.

Your scheduled hours and days will vary based on business volumes. The seasonal end date is June 4, 2026.

As a seasonal employee, you will be working on your own computer or laptop. There are hardware, software, and internet connection requirements. Ensure you have these requirements in place before you apply.

• Download speed: at least 50 Mbps
• Upload speed: at least 10 Mbps
• Latency (Ping): under 150 ms
• Jitter: maximum 30 ms, average 5 ms or less

• Satellite (e.g., Starlink, Hughes Net)
• Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon)
• Hotspots or phone tethering

• Your computer must be connected directly to your modem/router using an Ethernet cable
• Wi-Fi, mesh satellites, or range extenders are not allowed (even if your PC is wired directly to the satellite / range extender)

• Windows PC:
  Windows 11
• Mac: macOS 14 (Sonoma) or newer
• SSD drive
• Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft)
• CPU:
  Intel i5 / AMD Ryzen 5 / Apple M1 or better

Tablets, phones, Chromebooks, or shared/public computers

Ability to install the Windows App client to connect to AVD.

• One monitor with 1080p resolution or higher
• Wired headset (REI supplied) — Bluetooth not allowed
• At least two available USB ports:
  One USB-A for headset;
  One USB-A or USB-C for REI security device
• If you use a mouse (wired or wireless with dongle), plan to need an extra USB port
• A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device
• Webcam - Required for all training classes

• Quiet, private area
• Minimal background noise
• No household traffic during shifts
• Background check required

REI is committed to being an inclusive, anti-racist, multicultural organization. We seek employees who bring diverse perspectives and demonstrate belonging, listening and learning. This role offers pay and benefits consistent with REI policies.

$15 - $18.36 per hour