Medior Customer Success Manager DACH

Medior Customer Success Manager DACH (m/f/d) Permanent employee,Full-time
· Remote, NL | Amersfoort - Recruit Now

3,500 - 4,500 € per month

Help DACH customers succeed by turning recruitment technology into real business impact, from onboarding to long-term growth.

As a Medior Customer Success Manager (DACH), you are the trusted partner for our customers throughout their entire lifecycle. From onboarding and implementation to adoption, optimisation and long-term success: you make sure customers truly benefit from our recruitment software. One moment you’re configuring Cockpit or Cockpit X to match a customer’s recruitment workflow, the next you’re advising on process optimisation. You frequently engage with customers (mostly online) and translate their needs into clear actions for both them and internal teams.

Your focus is always the same - happy customers who stay, grow and succeed.

You’ll join our Customer Success DACH team, a newly formed and growing team within Recruit Now. Currently the team consists of two Customer Success Consultants and a Customer Success Lead DACH. From implementation and configuration to support and training, everyone contributes their expertise to ensure happy and successful customers in the DACH region.

Your new job is based at Recruit Now in Amersfoort, with the option to work remotely. If you live in Germany, we expect you in Amersfoort twice a month for at least one office day. If you live in the Netherlands, we love to see you at the office three days per week.

We are a leading scale-up in online recruitment, building cutting-edge technology entirely in-house. Our mission: a world where everyone can find work they truly enjoy. At Recruit Now, this also applies internally. We challenge ourselves, keep learning and growing, and believe in collaboration, creativity and having fun together. In 2023, Recruit Now became part of zvoove, the European market leader in SaaS solutions for staffing and cleaning companies.

This gives us the opportunity to collaborate internationally, share knowledge and continue developing together.

• Guide customers through structured onboarding and implementation projects, from intake to go-live
• Manage a portfolio of customers in the DACH region and act as their primary point of contact within Recruit Now
• Drive adoption, NPS and long-term retention
• Identify risks, opportunities and optimization potential and scalability proactively

You are positive and proactive person who enjoys helping customers and colleagues succeed. You communicate clearly and professionally, ask the right questions and quickly build trust. You’re organised, pragmatic and solution-driven but also curious and eager to learn. Taking ownership comes naturally to you, and you’re motivated by making real impact for customers.

• 2–3 years of experience in Customer Success, Consulting or Account Management within a SaaS or scale up
• Experience with recruitment software, HR tech or ATS platforms is a strong plus
• Strong stakeholder management and prioritisation skills
• Clear and effective communication skills (online, phone, email, presentations)
• Analytical and problem-solving mindset
• Professional proficiency in German and English (spoken and written)

• Salary:
  Between € 3.500 and € 4.500 gross per month (based on 40 hours), depending on your knowledge and experience
• 24 vacation days, 8% holiday allowance, travel and home-working reimbursement, and a personal development budget
• Flexible working:
  
  Work in the way that suits you best, from the office or from home, between 07:30 and 19:30. But at least three days in the office
• Workplace:
  
  A well-equipped office setup and everything you need to work comfortably from home
• For fun:
  
  Team outings, an annual BBQ, vitality week, table tennis and a delicious lunch every day
• Development:
  Continuous focus on growth through knowledge sessions, training, studies and our e-learning platform

Would you like to join our team as Medior Customer Success Manager (DACH)? We’re looking forward to your motivation.

Do you have questions? Feel free to email Marleen van Ekeren (marleen.van.ekeren) for more…