Entry Level Customer Service - WFH

We are proud to be theonly 100% union-labeled supplemental benefits provider in the world, serving as the trusted partner to over40,000 labor unions and associationsacross North America and internationally. For more thansix decades, our mission has been simple yet powerful — toprotect working familiesby providing them with thesupplemental and permanent benefitsthey need to secure their financial future. Our team helps ensure that union members — including teachers, healthcare professionals, firefighters, veterans, and other essential workers — receive the coverage they deserve when workplace benefits are reduced, lost, or unavailable.

At the core of our success is a commitment to integrity, transparency, and service. We believe in building careers that empower people to make a lasting difference. Every team member plays a vital role in helping families understand their benefit options and guiding them toward greater peace of mind. We provide full training, mentorship, and growth opportunities, creating an environment where motivated individuals can achieve long-term success and advance into leadership roles.

This position is designed for individuals who enjoy helping others, thrive in a fast-paced virtual environment, and want to develop meaningful professional skills.
Your daily responsibilities will include:

• Managinginbound and outbound callsto union members who have requested benefit information

• Scheduling and conducting virtual appointmentsusing platforms such as Zoom

• Delivering informative and engagingpresentationsto help families understand their coverage options

• Utilizingbasic computer programsto maintain client records and submit applications

• Completing thenecessary paperwork and quality control checksto ensure accuracy and compliance

• Participating inleadership and professional development trainingto build management and mentorship skills

• Collaborating with team members and leaders to meet daily, weekly, and monthly performance goals

You’ll be supported every step of the way by experienced mentors and managers who are invested in your personal and professional growth.

We’re looking for individuals who are:

• Strong communicators with excellent interpersonal and listening skills

• Energetic, positive, and enthusiastic about helping others

• Able to build trust and rapport with clients quickly and professionally

• Detail-oriented and organized, with strong follow-through habits

• Comfortable working independently in aremote environment

• Team-oriented and motivated by growth and leadership opportunities

• Experienced in customer service or sales (preferred but not required)

• Legally authorized to work in the United States or Canada

We believe that when our team members succeed, our clients succeed. That’s why we provide one of the mostcompetitive compensation and benefits packagesin the industry.

• Full benefits packageafter training and onboarding

• 100% remote position— work from anywhere with a reliable internet connection

• Flexible work scheduleto maintain work-life balance

• Comprehensive training program— no prior experience required

• Fast-track advancementopportunities for top performers

• Annualall-expenses-paid incentive tripsto destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team members

• Supportive, inclusive, and mission-driven team culture