Entry Level Customer Service

About Us

We are the only supplemental benefits company in the world operating under a fully unionized model. For more than six decades, we’ve partnered with over 40,000 unions and associations across North America, offering reliable supplemental and permanent benefit programs to the hardworking families that keep our communities strong.

Our purpose is straightforward: protect, educate, and support members with benefits they can depend on throughout their lives. Every program we provide is built with one objective — helping working families create long‑term financial stability and peace of mind.

In this role, you’ll assist union members who have specifically requested information about their benefits. Your job is to explain their coverage, walk them through available options, and ensure they receive clear guidance and dependable support.

Your main responsibilities include:

• Handling inbound and outbound communication with union members
• Setting up and conducting virtual or phone-based appointments
• Presenting benefit programs in a clear, professional way
• Completing digital applications accurately
• Maintaining strong compliance and quality standards
• Participating in training, mentorship, and leadership development sessions

• Strong communication and interpersonal skills
• A positive, professional attitude focused on helping people
• Solid customer service or relationship-building abilities
• Organized, self‑motivated, and able to work well in a team
• Comfortable using computers, video conferencing, and digital tools
• Customer service or sales experience is helpful but not required
• Must be legally eligible to work in the U.S. or Canada

• Full benefits package including health, dental, and life insurance
• 100% remote work with the ability to work from home
• Flexible scheduling that adapts to your lifestyle
• Weekly pay with additional monthly bonuses
• Opportunities for recognition and company-paid travel to destinations like the Bahamas, Cancun, and Las Vegas