German Customer Support Agent FULL REMOTE

German Customer Support Agent - Turkey based (FULL REMOTE)

Join to apply for the German Customer Support Agent - Turkey based (FULL REMOTE) role at Lingo-nova
.

We are recruiting German Customer Support Agents to work in Turkey. Your mission is to support our customers, offering in-demand, high-quality service while collaborating with prestigious worldwide brands.

• Answer inbound calls and customer inquiries.
• Provide support and direction to customers, resolving service issues in a timely and empathetic manner.
• Maintain accurate data entry of consumer enquiries, questions and feedback in the customer services database.
• Troubleshoot using open questions, support documents and system training.
• Offer recommendations for common problems or frequently asked questions.

• Fluency in German (C1/C2 level or native).
• Good knowledge of English (B2 level).
• Availability to work rotating shifts.
• Good computer skills.
• Any prior experience or contact with clients.
• Excellent communication skills.
• Good listening and empathy skills.
• Good time management skills.
• Team spirit and flexibility.

• Competitive salary.
• Meal vouchers.
• Private Health & Life Insurance.

Not Applicable

Full-time

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