PureGym Membership Advisor Hybrid & Remote working

Overview

Pure Gym Membership Advisor Hybrid & Remote working options available. Join to apply for the Pure Gym Membership Advisor Hybrid & Remote working options available role at Denga LLC.

We are looking for candidates with exceptional customer service skills to join the Pure Gym Member Services Team. This role involves answering membership queries via Facebook, Twitter, Instagram, Emails, Live Chat, Calls and more. You will be working in a fun and dynamic environment, with a genuine interest in health and fitness.

• Provide digital customer service support and high-quality member experience.
• Establish member needs and provide appropriate information or solutions; aim to offer a first contact resolution.
• Offer exceptional customer service and always strive to exceed customer expectations.
• Overcome customer concerns with a positive outcome.
• Pro-active in membership sales, retention and up-selling.
• Work towards KPIs and exceed targets.
• Maintain a professional attitude to promote a positive company image.
• Have excellent knowledge of product offering, marketing campaigns, facilities and locations of Pure Gym sites.
• Attend and participate in any required company activities and training at the Leeds Head Office.

• Applicants must have appropriate facilities to work remotely, including a suitable Windows Laptop or PC with camera and speaker/microphone for training and meetings.
• A suitable internet connection of at least 10 Mbps download and 1 Mbps upload per person.
• A suitable remote working environment considering functionality, light, sound and ergonomics.
• Candidates must be available to attend 2 weeks of training (Mon-Fri 9am-6pm) at the Leeds Head Office, LS2. Training will be paid in full.

• Required:
• Excellent customer service orientation with a genuine interest in fitness.
• Flair, drive and the ability to exceed expectations; hands-on approach; empowerment to deliver; collaboration and trust.
• Strong time-management and ability to work independently.
• Strong written communication skills and a minimum 50 words per minute typing speed.
• Previous experience in Voice, Social Media or Digital Customer Service (preferred).
• A*-C in GCSE English (or equivalent).

• Experience in remote working is beneficial.

• Part-Time and Full-Time options available.
• Full-Time: 40 hours per week, 5 fixed days per week with daytime and evening shifts (until 10pm).
• Part-Time: 20 hours per week, evenings and weekends (5pm-10pm).
• Applicants must be available evenings and weekends to fulfil current requirements.
• Permanent contracts.

• Equivalent of 28 days annual leave (Bank Holidays inclusive); length of service may increase this amount. Plus one extra day as a Personal day.
• Free gym membership for you and a plus one.
• Ongoing personal development opportunities.
• AXA Wellbeing Support, Employee Assistance Program.
• Flexible remote working overtime available.

Pure Gym is the UKs leading gym chain and a pioneer of the low-cost, high-quality fitness experience. We operate over 390 gyms with more than 1.5 million members. We are growing and expect to open an additional 200 gyms over the next five years.

Working for Pure Gym is more than just a job. Our story is supported by a team of talented people who we trust and develop. Our commitment to development and a positive culture is reflected in industry rankings. This information is provided for context and does not alter role responsibilities.

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