TA Support Officer

TA Support Officer – Birmingham City Council

Grade B – £28,598 – £34,434

Working hours: 36.5 hours per week – Hybrid working (no full time work from home)

This role supports the day‑to‑day operation of the Temporary Accommodation Service, helping to reduce the use of emergency B&B accommodation and ensuring homeless customers receive responsive, customer‑focused tenancy support while in temporary accommodation.

• Provide frontline support to homeless customers, building trust and rapport with individuals and families experiencing complex needs.
• Facilitate tenancy support services, including negotiating with landlords and organising housing options.
• Collect and maintain accurate data in the service database and report on service metrics.
• Navigate multiple sites across Birmingham and surrounding areas, visiting customers in hotels, temporary accommodation and supported living settings.
• Collaborate with internal teams and external agencies to coordinate support and referrals.

• Compassionate, empathetic and good verbal and written communication skills.
• Ability to problem‑solve and deliver practical solutions in a fast‑paced environment.
• Strong attention to detail and proficiency with Microsoft Office (Outlook, Teams, Word).
• Willingness to learn and adapt to new processes and systems.
• Driving licence is beneficial but not essential; non‑drivers must be able to travel to required sites.

Please upload an updated CV and a Supporting Statement (maximum 1500 words) to the attachments section of your application. The statement should demonstrate how you meet the criteria through your personal qualities, skills and experience.

Applications without both a CV and a Supporting Statement will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to attracting, developing and retaining diverse talent. We provide reasonable adjustments and support throughout the recruitment journey. Contact  for enquiries.

Disclosure and Barring Service (DBS) check and proof of right to work in the UK will be required. The role may close earlier than the advertised date due to high application volumes; we encourage early applications.