Appointment Setter​/Call Handler

Appointment Setter / Call Handler
Join a leading LGBTQ+ luxury travel brand supporting US-based clients from South Africa
Remote (South Africa) | R15,000 R18,000 per month | Part-Time (Hourly) | US

Hours:

12am 4am SA Time

About Our Client
Our client is a high-end LGBTQ+ travel company creating tailored luxury travel experiences across the globe. With a strong presence in the US and UK markets, they are known for their inclusive ethos, top-tier service, and expertise in the luxury travel sector. This is a chance to be part of a dynamic, mission-led brand with a growing international footprint.

The Role:

Appointment Setter / Call Handler
This role exists to support the sales team by qualifying inbound enquiries and reactivating past leads to book appointments with Travel Specialists. You'll work remotely, primarily during US hours, engaging prospective clients via phone and email. Success in this role means ensuring every potential traveller is warmly welcomed, well-informed, and excited to connect with the next stage of their travel planning journey.

Key Responsibilities

Minimum 1 year of experience in appointment setting, lead qualification, or outbound sales required

Respond to new US-based enquiries during shift hours with speed and professionalism

Conduct high-volume outbound calls to warm and dormant leads from the CRM

Schedule qualified appointments and ensure calendars are accurately maintained

Send personalised follow-up emails and prospecting messages using provided frameworks

Keep client records fully updated and well-organised within the CRM system

Collaborate closely with Travel Specialists to ensure smooth lead handovers

Identify and prioritise high-value opportunities within the database

Represent the brand with friendly, inclusive, and luxury-aligned communication

About You

At least 1 year of experience in telesales, appointment setting, or a call centre role

Fluent, confident English speaker with excellent written communication

Resilient, self-motivated, and comfortable making high volumes of outbound calls

Organised with proven CRM system experience and good admin discipline

Able to reliably work late-night shifts (12am4am SA time) and occasional weekends

Must have high-speed internet, power backup, and a quiet, professional home office

Aligns with the brands inclusive, LGBTQ+ friendly values and luxury service standards

Comfortable working independently, accountable to clear targets and metrics