Customer Support Agent

Overview

About Talent Pop App — We believe customer support is more than answering questions; it’s about building trust and connection. We’re looking for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with product inquiries, order tracking, and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand

• Excellent English communication skills (both written and spoken)
• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)

Use Application Code: CS

READY TO JOIN US? If you’re passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries: IT Services and IT Consulting

Location:

Surabaya, East Java, Indonesia

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