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Job Description & How to Apply Below
Overview
About Talent Pop App — We believe customer support is more than answering questions; it’s about building trust and connection. We’re looking for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.
What You’ll Do- Connect with customers via chat, email, or phone to answer questions and resolve issues
- Assist with product inquiries, order tracking, and returns
- Deliver kind, clear, and helpful responses that leave a positive impression
- Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
- Competitive pay with annual performance-based increases
- Paid time off so you can take care of yourself
- Comprehensive health and dental insurance or a monthly health stipend
- Holiday bonuses to show appreciation for your hard work
- A fully remote work setup — no commuting, ever
- Opportunities for growth and advancement as we continue to expand
- Excellent English communication skills (both written and spoken)
- At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
- Experience with platforms like Zendesk, Gorgias, or Shopify is a plus
- Patient, empathetic, and responsible problem-solver
- Enjoys being part of a team and takes pride in a job well done
- Your own computer or laptop (i5 processor or equivalent preferred)
- A reliable internet connection (minimum of 15 Mbps upload/download speed)
Use Application Code: CS
READY TO JOIN US? If you’re passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!
Job Details- Seniority level:
Entry level - Employment type:
Full-time - Job function:
Other - Industries: IT Services and IT Consulting
Location:
Surabaya, East Java, Indonesia
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