Remote Customer Service Specialist

Remote Customer Service Specialist at Forge Fit

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem Solving, Organization, CRM, Positive Attitude, Fitness Knowledge

Health;

Wellness & Fitness

Description

Job Title:

Remote Customer Service Specialist Company:
Forge Fit

Location:

Remote (U.S. Based)

Employment Type:

Full-Time

About Forge Fit At Forge Fit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of Forge Fit’s product lines and service policies

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with Forge Fit? Apply now and let’s build something powerful together.

As a Customer Service Specialist, you’ll be the voice of Forge Fit, ensuring our customers have a smooth and positive experience from order to installation and beyond. You will respond to customer inquiries and help resolve issues while collaborating with internal teams.