Healthcare CSR; Remote Training

Customer Service Representative (Healthcare)

Location: Phoenix, AZ

Work Style: Onsite for training, then remote

Pay: $16/hr

Type: Contract Position with Potential for Extension/Hire

We are seeking a dependable, customer-focused Customer Service Representative (CSR) to support ADA Core Services and additional disability-based programs. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is confident handling large call volumes while balancing administrative responsibilities.

As a CSR, you'll assist callers applying for ADA and related disability programs, handle both inbound and outbound calls, and provide administrative and receptionist support. Your workdays will be split between call handling and administrative tasks, offering variety and an opportunity to build valuable experience across customer service and office operations.

This role is fully onsite during training, located in Phoenix, AZ. After training is successfully completed, the position transitions to remote work. A free parking garage is available for employees during onsite training.

• Customer Service & Call Handling
• Manage a high volume of inbound calls from members, clients, and facilities (up to ~80 calls/day)
• Use an automatic dialer for consistent, back-to-back outbound calls
• Verify eligibility and coordinate non-emergent transportation and paratransit services
• Provide empathetic, professional customer support to a diverse population
• Respond to inquiries and document complaints with accuracy and care
• Meet role‑specific performance goals and call quality expectations
• Assist callers with applying for ADA Core Services programs and other disability-based services
• Accurately enter customer information into internal systems
• Follow HIPAA requirements and maintain strict confidentiality
• Perform data entry, digital filing, document scanning, and
• Collect and manage payments for replacement picture IDs
• Maintain scheduling support for Eligibility staff

• Minimum 1 year of call center experience (all industries welcome)
• Experience with high call volume strongly preferred
• Strong customer service and communication skills
• Ability to multitask in a structured environment
• Proficiency in data entry and computer systems
• Understanding of medical or disability-related terminology (preferred)
• Ability to work independently and meet performance metrics
• Familiarity with HIPAA standards is a plus

• Must have a dedicated, distraction‑free workspace
• Minimum 30 Mbps internet speed (no hotspots) - verify via
• Must not be responsible for caretaking during work hours

Three shift options are available, all based on Central Time Zone. While preferences can be noted, specific shift placement cannot be guaranteed.

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $16.00 - $16.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.