Customer Success Manager

*** Hiring now in NJ, DE, NY, CT, RI, MA, NH, and VT***

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our
Curriculum-Informed AI™approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and
transforming education
.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.

-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer’s success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE .

To learn more about a typical applicant journey at Imagine Learning,  .

This is a regular, full-time position , reporting to the Customer Success Director .

Base pay is anticipated to be between $ 64,678.00 and $ 72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

In this US-based position your location will be remote; to be considered, you must reside within 50 miles of a major, international airport to facilitate travel for the role .

You can also expect approximately 15-50 % travel given your assigned territory , so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive m aternity and f ertility /family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

• Grow relationships with customer stakeholders.
• Take direct responsibility for customer relationships.
• Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products.
• Analyze customer engagement data to identify implementation strengths and areas of need.
• Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
• Develop…