Customer Service Representative - Seasonal

Customer Service Representative - Seasonal

Pay Rate: $17.00 per hour

At Tax Audit we exist because, we help people! We are the leader of income tax audit representation and have enjoyed helping people for over 30 years. Our company is committed to a culture where we help people through service, innovation, and empowerment. If you share these characteristics and values and want to make a difference every day, we are looking for you.

As a Customer Service Representative, you are the voice of our company, the first point of contact, the first opportunity to wow our members and provide exceptional support to them and our audit teams and other departments. You will be integral in helping Tax Audit fulfill our mission of providing the best income tax audit representation and the best taxpayer education available while minimizing the stress involved.

• Provide a positive member experience, minimizing the stress involved in dealing with tax authorities
• Members will experience your patience, professionalism, integrity, and sincerity
• Act as an ambassador for our company and be engaged and aligned with Tax Audit’s core values
• Protect member information and privacy, keeping it confidential at all times; maintain and exceed Tax Audit and partner standards

• Thoroughly explain and sell Tax Audit products
• Understand and follow the department and company processes and procedures
• Resolve basic customer concerns
• Transfer calls to the appropriate party
• Assist members and teammates
• Perform detailed database updates and order entry
• Identify trends and report them to Leads

• Accurate verbal and written communication skills
• Ability to handle tense situations
• Time management skills
• Ability to learn new processes and systems quickly
• Organizational skills and the ability to prioritize and manage multiple tasks in a fast‑paced environment with time‑sensitive materials
• Ability to understand and follow complex processes using computer applications, MS Office products, internet navigation, and data entry
• 2–3 years of customer service experience working in a call queue environment is preferred

• Dexterity and ability to operate a computer keyboard, mouse, and other devices for significant portions of the workday
• Vision: close vision required
• Speaking/Hearing: ability to give and receive information through speaking and listening
• Overtime may be required

This position is currently fully remote. You must meet the requirements below to work from home.

• Reliable high‑speed internet access
• Dedicated workspace—quiet, private, and free from distractions