Customer Service Representative

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues efficiently. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience
• Manage incoming calls, emails, chats, and interactive voice response systems
• Follow all customer service procedures and policies
• Strive to meet and exceed personal and team targets
• Record, organize, and file customer interactions and account updates
• Upsell products or services when appropriate
• Schedule callbacks and appointments to resolve customer needs

• Previous experience in customer support, client services, sales, or related fields
• Excellent communication skills across phone and digital platforms
• Basic computer skills and experience
• Ability to multitask effectively
• Strong time management and prioritization skills
• Active listening skills, ability to relay information clearly, and address questions or concerns
• Customer-focused attitude to ensure positive experiences and resolutions

Note:

The mention of health insurance, retirement plans, upward mobility, flexible hours, and remote work options should be consolidated to avoid repetition and improve clarity.