Customer Service Executive
Singapore
Listed on 2026-01-09
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Role Overview
Customer Service Executive – CPF Board
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and navigate life’s uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyze and think critically isn’t just valued; it’s essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head‑on. Your agility, readiness to challenge conventions, embrace of data‑driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedication. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
ResponsibilitiesOur Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will assist members in making well‑informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.
- Manage and deliver personalised service to address CPF members’ enquiries related to CPF schemes and services through various channels, including calls (video calls included), counters, text messaging, contact centres, and service centres.
- Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Identify and address CPF members’ needs, with a goal of achieving total satisfaction.
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
- Strong customer service skills when handling inbound and outbound phone calls, email requests, and face‑to‑face interactions using a friendly, helpful approach.
- Relevant experience in a call centre environment.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and tactfully escape issues.
- Capable of learning quickly and thinking on the spot to resolve any issue with a customer‑first business mentality.
- Ability to provide support, answer questions, and resolve issues efficiently.
- Apply Online – Submit your application. If your profile matches our requirements, our HR team will review it and contact you for a preliminary conversation.
- Complete Online Assessment – Shortlisted candidates will be invited to complete an online assessment.
- Virtual Job Preview and Interview – Candidates who complete the assessment successfully will be invited to a virtual preview and interview to experience the role and culture.
- Application Outcome – We’ll notify you of your result within two weeks of your interview.
- Opportunities to engage in a mix of formal and informal training to keep your skills sharp.
- Promotion opportunities based on capability and on‑the‑job performance.
- A vibrant community of colleagues where collaboration and creativity thrive.
- A hybrid work model offering flexibility for remote work, subject to service exigencies.
- A flexible dress code that empowers you to choose your appropriate outfit each day.
- A comprehensive rewards package that includes annual leave, pro‑family leave, medical and dental benefits, and access to recreational activities.
- Seniority level:
Entry level - Employment type:
Full‑time - Job function:
Other - Industry: Government Administration
- Position: 1‑year full‑time contract directly under the payroll of CPF Board, with option to renew and potential for permanent placement.
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