Takealot Online Fashion Assistant

Takealot, through its fashion brand , invites suitably qualified applicants to apply for their Online Fashion Assistant Vacancies. The closing date for applications will be communicated by the employer, and interested candidates are encouraged to apply as soon as possible.

If you enjoy fashion, helping people, and working online instead of in a physical store, this opportunity could be perfect for you. , one of South Africa’s leading online fashion retailers and part of the Takealot Group, is looking for passionate and customer-focused Online Fashion Assistants to join their growing team. This role is ideal for young people who enjoy customer service, love working with technology, and want to be part of a fast-moving digital business.

This is not just another call centre job. It is a role where you help customers feel confident about their fashion choices, solve their problems quickly, and represent a well-known online brand.

is a fast-growing online fashion store based in South Africa. It is part of the Takealot Group, one of the biggest e-commerce companies in the country. Superbalist is known for its trendy fashion, wide product range, and strong focus on customer satisfaction.

The company has a high-performance but friendly culture. Team members are encouraged to think big, move fast, and take ownership of their work. At Superbalist, people work together, support each other, and aim to build a world-class fashion brand that South Africans love.

As an Online Fashion Assistant, you will be part of the Customer Service team and report to the Customer Service Team Leader. Your main job is to help customers with their questions and issues related to online fashion orders.

You will communicate with customers using different platforms such as phone calls, emails, live chat, and customer support systems. Your goal is to make sure every customer gets fast, friendly, and professional service.

Your daily duties will include:

• Helping customers by responding quickly and professionally to their questions
• Assisting customers through phone calls, emails, live chat, and support tools
• Solving customer problems related to orders, deliveries, exchanges, and returns
• Processing exchanges and returns accurately and on time
• Managing customer expectations in a polite and professional way
• Collecting customer information carefully and updating records correctly
• Educating customers to help prevent future issues
• Recording all interactions using contact tracking systems
• Working closely with your team to reduce response times
• Looking for better ways to improve customer experience
• Taking initiative to solve problems and delight customers
• Being flexible with working hours and available for occasional overtime

This role requires focus, speed, and a strong desire to help people.

Superbalist offers a fun, energetic, and collaborative work environment. The Customer Service team is seen as the face of the brand. Team members are friendly, professional, and always focused on delivering excellent service.

The environment is fast-paced and can be busy, especially during sales periods. However, it is also supportive and exciting, making it a great place to learn and grow.

To do well as an Online Fashion Assistant, you should have the following skills and qualities:

• Good spoken and written English
• Strong typing skills and confidence using computers
• Ability to navigate systems and software easily
• Logical thinking and good judgment when solving problems
• Strong sense of responsibility and honesty
• Willingness to take ownership of issues, even if they were not caused by you
• Ability to work well with others in a team
• Comfort working in a fast-paced and high-pressure environment
• Strong customer focus and desire to deliver great service
• Emotional strength and ability to handle change
• Curiosity and willingness to learn new things
• Ability to find the real cause of a…