Customer Support Advisor Luxury Hotel Chain with German and English; home office Bulgaria

Customer Support Advisor for Luxury Hotel Chain with German and English (Home Office within Bulgaria)

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking, and more.

For those of you who are interested in tourism and travel
, we offer you to get closer and work with the know-how of the global leader in the hospitality industry.

We are seeking a dedicated Luxury Hotel Client Advisor with German and English language skills to join our team in Sofia, Bulgaria. This role offers the unique opportunity to work from home within Bulgaria while providing exceptional service to our discerning clientele.

Bulgaria

• Serve as the primary point of contact for German‑speaking luxury hotel clients, addressing inquiries, requests, and concerns
• Provide personalized recommendations and assistance to ensure an unforgettable guest experience
• Manage reservations, special requests, and VIP arrangements for high‑profile clients
• Collaborate with various hotel departments to fulfill guest needs and exceed expectations
• Handle complaints and resolve issues promptly and professionally
• Maintain detailed guest profiles and preferences to enhance future stays
• Stay updated on hotel offerings, local attractions, and exclusive experiences to provide expert advice
• Contribute to the development of customer service strategies to elevate the guest experience

• Fluency in German and English language (B2‑H/C1)
• Proven experience in the BPO industry
• Excellent communication skills, both written and verbal
• Strong problem‑solving abilities and attention to detail
• Cultural sensitivity and adaptability to diverse client needs
• Experience in the hospitality industry is a strong advantage
• Proficiency in hotel management software and reservation systems is an advantage
• Ability to work independently and manage time effectively in a home office environment
• Flexibility to work varying shifts to accommodate international client schedules
• Strong internet connection and a quiet, professional home office setup within Bulgaria

• Work from home within Bulgaria
• Relocation Package
• Competitive salary and attractive, uncapped bonus scheme
• Lots of benefits such as food vouchers, compliments card, free coffee, multisport card, additional health & life insurance, discounts for your personal vacations and many more
• The training will take place in our modern office in Sofia and will take place on side for about 4‑5 weeks.
• It is mandatory to attend further meeting & trainings in Sofia while being employed.

All your information will be kept confidential according to EEO guidelines.

40 hours per week

Monday to Friday: 08:00 – 22:00

Saturday to Sunday: 10:00 – 20:00

Associate

Full‑time

Customer Service

Business Consulting and Services

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