Customer Service Advisor, Staffed ONLINE Limited

Customer Service Advisor – GET STAFFED ONLINE RECRUITMENT LIMITED

Position
:
Customer Service Advisor – Operations Assistant / Customer Service Advisor
Location
:
Home-based (UK)
Employment type
:
Full-time
Seniority level
:
Entry level
Salary
: £26,500 – £27,500 (dependent on experience)

GET STAFFED ONLINE RECRUITMENT LIMITED runs two leading fintech platforms in the Home Improvements sector and is expanding into Dentistry and Home Furnishings. The firm partners with top UK banks to offer retail finance, delivering an award‑winning experience with a 4.8‑star Google rating.

25 days + Bank Holidays, laptop, phone, flexible working, supportive team, positive culture, and rapid growth opportunities.

You will be the first point of contact for partners and customers, resolving queries and ensuring efficient operation behind the scenes.

• Act as the first point of contact for partners and customers via email, phone, and instant messaging
• Build and strengthen relationships with retail partners
• Help partners maximise use of the platform to drive business growth
• Ensure smooth daily payments to retailers in line with SLAs
• Manage retailer onboarding (training provided)
• Handle complaints with professionalism and care
• Ensure retailers follow processes and procedures
• Support FCA compliance (training provided)
• Provide ad‑hoc reporting and insights as required

• Natural relationship builder who enjoys working with people
• Highly organised, able to prioritise and thrive under pressure
• Strong written, verbal and presentation communication skills
• Confident problem‑solver with attention to detail
• Resilient, proactive and able to manage own workload
• Experience in customer service, operations or fintech/finance – preferred but not essential

• Work from home with a supportive and collaborative team
• Be part of a fast‑growing fintech business with exciting expansion plans
• Full training and development opportunities
• Make a real impact in a company where agility and innovation come first

Ready to grow your career in fintech? Apply today and join our client’s journey to transform the way industries offer finance.