Customer Service Representative; Remote CST

Position: Customer Service Representative (Remote CST)
* ** Customer satisfaction
** with the service you provide.
* ** Demonstrating CVS/Aetna’s “Heart at Work” behaviors
** including Putting People First, Joining Forces, and Inspiring Trust.
* ** Your ability to resolve customer issues the first time they call.**
* ** Quality and accuracy
** of interactions with customers.
* ** Reporting to work and adhering to your assigned schedule.
*** New colleague orientation to learn about our company and your role.
* Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
* A supportive and inclusive culture that will allow for continuous learning and growth.
* Ongoing coaching and mentoring support.
* Equipment and resources needed to complete assigned work.
* ** Demonstrated empathy
** and effective communication skills.
* ** Respectful and kind
** demeanor in all communications while being an advocate for our customers
* ** Strong problem-solving and decision-making abilities.**
* ** Ability to manage multiple resources and tasks in a fast-paced environment.
*** 6+ months of customer service experience
* Basic computer skills.
* ** Must reside in CST Time Zone.
*** 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
* 1+ years of claims, provider, dental, medical or other related healthcare experience.
* Microsoft office experience preferred.
* ** Affordable medical plan options,
** a
** 401(k) plan** (including matching company contributions), and an
** employee stock purchase plan**.
* ** No-cost programs for all colleagues
** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
* ** Benefit solutions that address the different needs and preferences of our colleagues
** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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