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HelpDesk/Support Technical Support

AI-Powered Customer Success Architect

Remote / Online - Candidates ideally in
Massachusetts, USA
Listing for: Zendesk
Remote/Work from Home position
Listed on 2026-01-07
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading customer service platform is looking for an AI Specialist in Customer Success to help clients realize business value through advanced AI solutions. You will manage customer journeys, ensuring successful adoption and innovation across organizations. Ideal candidates will have a minimum of 5 years' experience in customer success roles within SaaS, a technical understanding of AI technologies, and strong relationship management skills.

This hybrid role requires both onsite and remote work to facilitate collaboration.
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