Entry Level Customer Service - WFH

About Us

We partner with
labor unions, credit unions, and professional associations
across North America to deliver
supplemental benefit programs
that strengthen financial protection and long-term security for members and their families. Through these partnerships, we help working individuals safeguard their income, health, and peace of mind.

Built on
integrity, service, and genuine care
, our organization is known for providing clear, personalized guidance — ensuring every member fully understands the options available to them. We know every family’s situation is unique, and we tailor our support to match their needs.

Our mission is simple:
to empower and protect hardworking families. We aim to make a real difference through programs that bring lasting stability and reassurance. As we continue to grow, we’re looking for
motivated, people-focused professionals
ready to build a meaningful remote career that combines purpose, growth, and flexibility.

This role allows you to make a real impact every day. You’ll be the trusted connection between members and the benefits they’ve requested. Through
virtual consultations
, you’ll listen, guide, and help families choose options that align with their goals.

You’ll enjoy the freedom of a
fully remote position
, with the flexibility to design your schedule and maintain balance while working alongside a supportive, like-minded team. This is more than a job — it’s a career built on performance, purpose, and growth.

• Conduct
  virtual and phone consultations
  with members interested in their benefit options.

• Build trust through
  active listening and empathy
  .

• Clearly explain programs and guide families to informed decisions.

• Maintain accurate
  digital records and organized documentation
  .

• Collaborate with teammates to
  achieve shared goals
  and uphold service excellence.

• Participate in
  ongoing training and professional development
  .

• Contribute ideas to improve
  efficiency and the member experience
  .

• Legally authorized
  to work in the U.S. or Canada.

• High school diploma or equivalent
  (post-secondary education is an asset).

• Comfortable using
  Zoom, email, and digital tools
  .

• Strong
  communication and interpersonal skills
  .

• Self-motivated
  and organized in a remote setting.

• Experience in
  customer service, sales, or client relations
  is helpful, but not required — full training provided.

• Empathetic
  and relationship-focused.

• Dependable, adaptable, and organized
  .

• A strong
  team player
  who values accountability.

• Professional and confident communicator
  who always puts people first.

• Comprehensive benefits
  , including life, dental, prescription, and travel coverage.

• Remote work flexibility
  and balanced scheduling.

• Performance bonuses, incentives, and travel rewards
  .

• Continuous mentorship and leadership development
  .

• A
  supportive, inclusive culture
  that celebrates effort, growth, and success.

If you’re passionate about helping others and want a career that offers
purpose, stability, and recognition
, this is your chance to thrive.

Join a team that helps thousands of families across North America gain confidence in their financial future — where your
effort is valued
, your
growth is encouraged
, and your
success is shared
.