Travel Experience Specialist; Luxury & Leisure - REMOTE Position

Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Join to apply for the Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION role at Prestige Travel Agency by Mich

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client‑facing role, you will serve as a trusted point of contact—from initial booking through post‑trip follow‑up—ensuring a seamless, personalized, and high‑quality experience. This position is ideal for someone who is detail‑oriented, service‑driven, and passionate about travel, hospitality, and creating exceptional client experiences.

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution‑oriented thinking
• Maintain clear documentation and update booking systems as required

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service‑related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry‑related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement:
Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.