Customer Service Representative

Description

We are looking for a Customer Service Representative to join our team on a contract basis.. In this role, you will be responsible for conducting outbound calls, assisting individuals to determine eligibility for specific programs, and scheduling appointments.

Responsibilities:

- Make a high volume of outbound calls daily to connect with individuals and provide program information.

- Assist callers in determining eligibility for specific programs and guide them through the application process.

- Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed.

- Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately.

- Follow scripts and guidelines to ensure consistent and attentive communication.

- Maintain a distraction-free work environment suitable for remote work and video conferencing.

- Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed.

- Track and manage call outcomes using designated systems and software.

- Collaborate with team members to meet project goals and deadlines.

Requirements - Strong customer service skills, with experience in call center environments preferred.

- Proficiency in managing both inbound and outbound calls effectively.

- Familiarity with data entry and email correspondence tools.

- Competence in using Microsoft Word and Excel for documentation and reporting.

- Ability to schedule appointments and manage order entry efficiently.

- Reliable high-speed internet connection meeting minimum speed requirements (100 mbps download, 10 mbps upload).

- Comfortable working remotely in a quiet environment free from distractions.

- Previous experience with Microsoft Remote Desktop is a plus. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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