Customer Solutions Agent

Kilmarnock - Start date 16th February 2026

£25,000 plus monthly bonus

Customer Solution Specialist

Fantastic opportunity to join one of the UK s largest buyers and collectors of unpaid loans and other forms of credit.

As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.

You ll receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.

Key Skills required:

• Excellent written and communication skills
• Previous call centre or customer service experience
• Ability to work towards targets
• A team player
• Ability to show empathy whilst being resilient

Salary: £25,000pa and opportunity to earn up to £300 bonus per month

• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% employee and minimum 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

Additional Benefits:

• Staff discounts at a huge number of shops and online retailers
• Health and Wellbeing programme
• Employee Assistance Scheme
• Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.

Interested? Get in touch with David Colquhoun at (url removed) for a confidential chat about this exciting new role.

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply

Bonus payable after training is complete