Customer Service Advisor

Customer Service Advisor – Join a Growing Fintech Team!

Customer Service Advisor

Remote

Full time

£26,500 – £27,500

Location:

Home-based (UK)

Salary: £26,500 – £27,500 dependent on experience

Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company

Our Client

Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries.

They partner with some of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!).

The role

Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes.

This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company.

What you’ll do

Be the first point of contact for partners and customers via email, phone, and IM
Build and strengthen relationships with our retail partners
Help partners maximise use of our platform to drive business growth
Ensure smooth daily payments to retailers in line with SLAs
Manage retailer onboarding (full training provided)
Handle complaints with professionalism and care
Ensure retailers follow processes and procedures
Support with FCA compliance (training provided)
Provide ad hoc reporting and insights as needed

What they’re looking for

A natural relationship builder who enjoys working with people
Highly organised, able to prioritise, and thrives under pressure
Strong communication skills – written, verbal, and presentation
Confident problem-solver with attention to detail
Resilient, proactive, and able to manage your own workload
Experience in customer service, operations, or fintech/finance (preferred but not essential)

Why join

Work from home with a supportive and collaborative team
Be part of a fast-growing fintech business with exciting expansion plans
Full training and development opportunities
Make a real impact in a company where agility and innovation come first

Ready to grow your career in fintech Apply today and be part of our clients' journey to change the way industries offer finance