Customer Connections Representative

Join to apply for the Customer Connections Representative role at RPS Solar Pumps
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At RPS, we’re solar-powered and people-powered! Every pump that leaves our warehouse means one less generator or power line—and cleaner, safer access to water. It supports healthier animals, plants, and people while boosting the resilience, independence, and self-sufficiency of rural families and communities.

We’re mission-driven, impact-focused, and yes—we’re as cool as it sounds. We help folks across the country pump water sustainably, from off‑grid ranches to remote homesteads. We're a team of tinkerers, builders, customer champions, and adventurers who take pride in solving real-world problems with clean technology. No corporate fluff, just honest work that matters.

We’re looking for a Customer Connections Representative to join our team in Woodland, CA and help more people access clean, reliable water—without relying on fossil fuels or costly infrastructure. If you love solving real-world problems, supporting independent communities, and being part of something that actually makes a difference, you’ll feel right at home here.

• Create meaningful connections with customers over the phone
• Make appointments with leads and follow up with interested prospects after calls and quotes
• Route and direct calls to the Solar Pump Specialist Team
• Qualify, assess, and organize new incoming leads
• Take excellent notes and keep customer information organized
• Multitask in a fast-moving schedule while staying accurate
• Think creatively as the company grows quickly
• Show proactivity, responsibility, and ownership of your tasks
• Resolve any emerging customer issues with speed, care, and efficiency
• Use technology and tools to stay productive and helpful
• Be able to work hard together in a collaborative team environment
• High‑five your teammates when another generator bites the dust.

You’re excited about work that directly impacts people’s lives and our planet. Whether you’re tech‑savvy, customer‑obsessed, mechanically inclined—even all three—you bring curiosity, team collaboration, and a strong sense of purpose to the table.

• High School Diploma
• Have experience in customer service, inside sales, call centers, or customer support roles
• Have excellent computer skills and enjoy learning new software quickly
• Communicate with a cheerful, friendly, and helpful attitude
• Are excited to learn quickly and dive into new challenges
• Are detail‑obsessed when it comes to customer accuracy and follow‑through
• Excel at multitasking in a fast‑paced environment
• Are passionate about building strong customer relationships
• Can troubleshoot creatively and think like a customer
• Believe in rural resilience and clean technology
• Want to be part of a team where mission isn’t a buzzword—it’s the reason

• Comprehensive Benefits: 401K match, health care, paid holidays, PTO, sick leave, and pet insurance
• Unique Perks:
  Off‑grid and volunteer PTO days, triple‑your‑impact donation matching, and AAA Roadside Assistance membership
• Vibrant Culture:
  Unlimited coffee, regular parties, delicious food, karaoke nights, and a fun‑loving team spirit
• Work‑Life Balance:
  We operate Monday through Friday, keeping weekends sacred for rest and family time
• Farm Fresh Goodness:
  Enjoy our company garden, and meet our resident chickens and ducks—fresh veggies and eggs are on us!

Compensation for this role is $24–$26.00 per hour, depending on experience.

We know great candidates sometimes don’t tick every box—if you’re excited about the role and our mission, we’d still love to hear from you.

Entry level

Full‑time