Remote Customer Support Agent

We’re looking for tech-savvy, people-focused independent contractors to support Intuit Turbo Tax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you!

No prior tax experience required to apply. We provide all the education you need to be successful in this role.

In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support.

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible
  
  Hours:
  
  Set your own schedule and work when it’s convenient for you.
• Diverse
  
  Experience:
  
  Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

• Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) plus $0.04 per minute incentives.
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hour plus great peak incentives
  .

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• This seasonal contract runs through April 15th, 2026 (Tax Day)
• Flexible schedule opportunities - you choose your hours!
  • Program is open 7am and 11pm CST, Monday-Sunday
  • Weekday and weekend options

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (when on camera)

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users:
  Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples’ Boot Camp utility.
• A webcam

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

As part of our seasonal incentives, some applicants for this program may be selected to receive a webcam, if needed, to help ensure they’re set up for success. This is a limited-availability offer and not guaranteed for all applicants but a great added bonus for our agent community.

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Learn more about what it means to be an independent contractor.