Customer Service Representative - Insurance

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full‑time, motivated Customer Service Representatives to join our industry‑leading insurance call center team. If you’re passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you!

• Starting Pay: $23.00 – $25.00/hour
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019
• Remote Training
  
  Schedule:
  
  Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled between 9:00 am–9:00 pm Monday–Friday, with occasional Saturday shifts between 9:00 am–7:00 pm (Wednesday off when applicable).
• Remote Work Schedule (Post‑Training):
  Full‑time (40 hours per week). Work shifts scheduled 9:00 am–9:00 pm Monday‑Friday and every Saturday 9:00 am–7:00 pm. One weekday off provided each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

• Dedicated, quiet workspace without interruptions.
• Must have the ability to directly connect to ISP via Ethernet (no DSL, satellite, hotspots, etc.). Modem/router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company‑provided computer and partial internet reimbursement are included to support reasonable connectivity costs.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• Flexible, “can‑do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

• Health coverage for medical, dental, vision
• 401(k) saving plan with company match AND pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer.