Customer Success Manager; German Speaking - Remote within Germany

Customer Success Manager (German Speaking) - Remote within Germany

Join the Customer Success Manager (German Speaking) - Remote within Germany role at Immersive
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A platform you can believe in: Immersive One is leading people‑centric cyber resilience across the globe.

Partner with Immersive’s enterprise customers within this region to provide world‑class onboarding and enablement experiences in their journey towards building cyber resilience.

Immersive helps prove and improve your cyber resilience by simulating real‑world threats, testing your skills, and measuring performance. The platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with confidence.

Learn more:

Immersive was founded in 2017 and now has over 300 employees globally, with funding of more than £150 million. Read our story:

Immersive is hiring a Customer Success Manager for Germany. As a senior individual contributor, you will manage our regional customers through the entirety of their lifecycle—onboarding, upsell, renewal—and align their strategic objectives with the Immersive One platform’s proven outcomes.

• Partner with customers to ensure effective onboarding and set them up for success.
• Create and execute a communications plan to engage customers throughout the journey.
• Align strategy and build programmes for customers, with measurable objectives and outcomes.
• Collaborate with product and customer support teams to share new features.
• Nurture upsell and cross‑sell opportunities in partnership with sales to increase account penetration.
• Monitor CSAT and resolve concerns with support from internal teams.

• Several years experience in Customer Success, account management, or equivalent within a SaaS environment; cybersecurity or cyber‑risk experience is strongly preferred.
• Exceptional planning, presentation, and written communication skills.
• Experience implementing customer solutions and managing client relationships.
• Project‑management experience with a proven track record of completing multiple projects, and strong planning & organisational skills.
• Ability to maintain high‑value outcome‑based relationships with a diverse customer base.
• Based in central Germany with good travel links; fluent in German.

• Driven – We push boundaries and act swiftly to achieve ambitious outcomes.
• Inclusive – We champion diversity, open dialogue, and empathy within a collaborative workplace.
• Customer Centric – We build deep relationships with customers to help them achieve business outcomes.
• One Team – We work together to adapt, thrive, and prepare for the future.

• Time off, flexible and remote working, 30 days annual leave + 2 volunteering days + birthday day off.
• Enhanced parental leave, mindfulness groups, critical illness cover.
• Career and learning development via the platform and a ‘Learn Anything’ fund.
• Share options, sales incentives, and recognition & rewards for living our values.
• Flexible working options: start/finish times, reduced hours, job share, remote working.
• Monthly socials and sports clubs (e.g., pottery, movie nights, escape rooms).
• Annual in‑person meet‑ups at our EMEA HQ and regional gatherings.

Immersive values people of all backgrounds and identities. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

To learn more about life at Immersive Labs:

Mid‑Senior level

Full‑time

Other

Computer and Network Security

Cyber threats wait for no one and neither should you. Apply now!

For details on our recruitment process, visit our interview process page.