Call Center Agent Phoenix, AZ

Call Center Agent job at Sales Match. Phoenix, AZ.

Job Title: Remote Call Center Agent
Hourly Pay: $18 - $24/hour

We’re seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit.

• Make outbound calls to follow up with customers, confirm appointments, or check satisfaction
• Assist callers with basic billing questions and guide them through online portals or payment systems
• Accurately record call details in internal systems
• Send follow-up emails with confirmations or reminders based on call outcomes
• Occasionally support inbound calls during high-volume periods
• Stay up-to-date on tools and procedures through regular team communication

• Strong verbal communication and listening skills
• Ability to follow a script while maintaining a natural, friendly tone
• Comfortable with structured workflows and repetitive tasks
• Highly organized and self-motivated in a remote work environment
• Reliable home office setup, including stable internet and a quiet workspace
• Previous experience in call centers or customer service is helpful, but not required
• Positive attitude and willingness to learn new systems and processes

• 100% remote work, no commuting required
• Hourly pay: $18 - $24
• Paid training with detailed guides and ongoing support
• Flexible shift options, including evening and weekend availability
• Collaborative team environment and supportive leadership
• Long-term career growth and advancement opportunities