Customer Service Representative
Nashua, Hillsborough County, New Hampshire, 03062, USA
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Benefits/Perks
Competitive Base Salary + Commission
Career Growth Opportunities
Hybrid Role
Flexible Schedule
401k + employer match
Employee discounts on travel
Job Summary
We are seeking a Customer Service Representative to join our Expedia Travel Agency. In this role, you will communicate with customers to identify their needs, process requests, resolve complaints, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative, Travel agency, or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Flexible work from home options available.
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