VIP Customer Service Representative; German

VIP Customer Service Representative (German)

Germany

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Responsibilities:

• 24/7 Real-Time Support:
  Respond promptly and accurately to VIP client inquiries, requests, and feedback through various encrypted channels (online chat, email, etc.) with zero delay and maximum reliability.
• VIP Personalized Service:
  Understand and anticipate the expectations and needs of VIP clients to deliver tailored, premium experiences. Proactively engage with clients to foster trust and build long‑term relationships.
• Complex Issue Handling & Escalation:
  Efficiently identify and resolve common issues independently. For more complex cases (e.g., investment inquiries, serious complaints, risk‑control matters), follow escalation protocols strictly and coordinate cross‑functional support until resolution, ensuring transparency and client satisfaction.
• Service Documentation & Insights:
  Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.

Requirements:

• Native‑level fluency or CEFR C1/C2 (or equivalent) in German. Must demonstrate the ability to communicate clearly, professionally, and appropriately within financial or high‑end service sectors, including proper use of technical terminology.
• Strong business‑level proficiency in written and spoken English (minimum CET‑6 or equivalent). If not fluent in English, must be fully proficient in Chinese, with excellent oral and written communication skills.
• 2+ years of customer service experience in financial industries such as banking, securities, payments, wealth management, or fintech. Experience serving high‑net‑worth/VIP clients is highly preferred.
• Genuinely client‑focused, driven to deliver excellence. Strong empathy and patience, with a consistent professional demeanor even under pressure.
• High sensitivity to multicultural nuances, with the ability to communicate clearly, succinctly, and accurately. Strong listening skills, logical thinking, and the ability to identify root issues and propose effective solutions.
• Able to work rotating shifts, including nights, weekends, and holidays, in a demanding, high‑expectation environment. Maintains a positive attitude and high performance under pressure.

Working at BingX

• Join an international and diversified team
• Great career development in a fast‑growing company
• Be part of the future of finance technology and achieve meaningful goals
• Competitive market salary and fully remote/work‑from‑home flexibility
• Flexibility to observe your local holiday calendar, alongside additional benefits

Associate

Full‑time

Customer Service