Automotive Service BDC Representative Job Boca Raton Florida USA,Customer Service/HelpDesk

Job Summary:

The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department.

The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.

Responsibilities:

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions in various dealership service schedulers

Attend trainings to maintain up-to-date skills and knowledge

Appointment scheduling

Outbound calling and texting efforts

Qualifications:

High school diploma/GED

Previous experience as an Automotive Business Development Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Bilingual preferred, but not mandatory

Working Conditions:

Must have quiet work environment.

Must have fully reliable high-speed home internet

This is an office-based role with extensive phone and computer use

Expected hours: 40 per week

Benefits:

Competitive salary

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Paid training

Work from home

Overtime offered when available

Career Growth Opportunities

Shift:

8 hour shift

Day shift

Evening shift

Morning shift

Night shift

Supplemental Pay:

Bonus opportunities

Overtime opportunities

Paid Dealership Referral Bonus

Work Location: Remote

This is a remote position.

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