Client Success Coordinator

Client Success Coordinator

Join to apply for the Client Success Coordinator role at SBD Housing Solutions in the Kansas City Metropolitan Area.

Best Offer KC, a division of SBD Housing Solutions, is on a mission to help homeowners navigate life's transitions with dignity and clarity. We focus on earning trust, solving problems, and being a steady hand during uncertain times.

The Client Success Coordinator is the frontline of our brand and often the very first voice a homeowner hears. This role sets the tone of the entire experience and offers a calm, respectful, and informative first interaction to homeowners facing tough circumstances such as foreclosure, downsizing, or other life changes.

Make a genuine connection, help homeowners feel heard, and set them up for success with our home buying team. This is a trust‑building and discovery role rather than a sales position.

• Be the first point of contact for inbound calls, voicemails, texts, and web inquiries from potential home sellers.
• Listen deeply to understand the seller's situation without assumption or pressure.
• Ask thoughtful, open‑ended questions to learn about the property and motivation while building rapport.
• Schedule quality appointments for our Home Buying Consultants by identifying sellers who are a good fit.
• Educate sellers on how our process works and how it differs from traditional sales or other home buyers.
• Reassure sellers of our credibility by reinforcing key differentiators (no repairs, fast close, honesty, and options).
• Follow up with leads who have not yet scheduled or who need a check‑in.
• Update and organize our lead database to ensure every seller receives a personalized experience.
• Communicate closely with the acquisitions team to ensure they are fully prepared for their in‑home visit.
• Track performance metrics (calls made, contacts, appointments set, etc.) and contribute ideas for team improvement.

• High school diploma or GED required; college a plus.
Customer service or phone‑based experience preferred.
• A naturally empathetic, calm, and people‑first personality.
• Excellent listening skills—you know when to pause, reflect, and ask better questions.
• Comfortable working in a fast‑paced, high‑volume environment.
• Detail‑oriented when updating CRM notes and follow‑ups.
• A team player who wants to grow with a mission‑driven company.

• Comfortable with CRM platforms (Salesforce, Hub Spot, or similar).
• Basic proficiency with Microsoft Office.
• Able to manage call/text/email tools and multitask during live conversations.

• Empathy first—meeting every seller with compassion, not assumptions.
• Education over pressure—clarifying and serving, not convincing.
• Credibility matters—every interaction reflects our brand and builds trust.
• Mission over margin—helping the seller make the right decision, even if it's not with us, is our priority.

This is an office‑based position, with options for flexible hours or remote work when necessary. Must be comfortable using headset, phone, and computer throughout the day. Reasonable accommodations will be made as needed.

You don’t need a real estate background to succeed here. What you do need is a heart for service, a voice that calms, and a mindset that puts the seller first. We can teach you the process, but we can’t teach you how to care—that part is up to you.

Salary: $50,000 – $60,000 per year.

Location:

Kansas City Metropolitan Area. Entry level, full‑time, administrative role.