Remote Call Center Customer Service Rep

Overview

Remote Call Center Customer Service Rep ($18.50hr). The role is a Remote position at Republic Services. The Customer Resource Associate works under the supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver high-quality service to customers. Responsibilities include receiving and responding to customer calls, inquiries, requests and complaints, which may require research to reach resolution, and delivering prompt, respectful, and courteous service to ensure concerns are resolved.

• Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies.
• Responds in a timely and accurate manner to customer service calls, ensuring service issues and concerns are treated in a respectful and professional manner.
• Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved efficiently.
• Enters service data into computer systems and logs information about interactions to track service inquiries and resolutions.
• Receives and reviews individual performance metric reports and action plans with manager to understand performance.
• Performs other job-related duties as assigned or apparent.

• Experience using bilingual skills, particularly Spanish, in a business environment.

• 1 year recent customer service or call center experience

START DATE:

November 7th, 2025

SCHEDULE:

You must be available to work any 40 hour work week between 7:30am-6:30pm Eastern Time, Monday through Friday.

TRAINING:
Paid training. No time off allowed during orientation, training, and nesting during the first three weeks.

PAY RATE: $18.50/hour

REMOTE WORK:
Both training and the position are work from home. The company provides equipment; the employee supplies internet (hard-wired connection) and a distraction-free work environment.

Internet Requirements:
Ping/latency 100ms or less;
Download 25 Mbps;
Upload 5 Mbps;
Packet loss 0% (Cannot use mobile hotspot, tethering, or satellite ISP).

Remote Requirements:
Employees are required to be on video in internal meetings and trainings.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

EEO STATEMENT:
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

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