Call Center Operator on-site

Summary

The Operator is responsible for the day‑to‑day call center functions, ensuring that both our interpreters and clients are connected in a timely manner, while maintaining Operator performance expectations (handle time). This role will handle various tasks including taking in‑bound calls from our clients, collecting and verifying client auto‑populated data and transferring calls to an over‑the‑phone interpreter.

• Answer in‑bound calls; (Fast paced environment) on average 300–400 calls per day
• Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed.
• Ensure quality of phone lines and connection between all parties
• Complete operator reports using Adminica system to ensure all problems are notated for future reference
• Other duties as may be reasonably requested

• Able to work flexible hours; including evenings and weekends
• Proven skills utilizing computer systems including Microsoft Suite
• Strong customer service skills
• Excellent communication skills, both written and verbal
• Energetic self‑starter who takes initiative and creative approach to problem solving

This is an in‑office Position with the option to qualify to work from home. Standard WFH Guideline is 30 days and is decided based on the following:

• Must successfully complete training and show consistent performance in office for 30 days
• Attendance/Schedule Adherence (showing up for scheduled shifts)
• Technology capability/having internet at home and appropriate internet speed
• Having a compliant WFH Environment/private space to work
• This position requires a background check and a drug screen

Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.