Customer Service Rep

Join to apply for the Customer Service Rep role at Hubbell Gas Utility Solutions (HGUS)

Date:
Dec 5, 2025

Location:

Manchester, NH, US,
Company:
Hubbell Incorporated

In an organization known for its world‑class customer service, answer live incoming customer queries by phone, chat, and email.

• Service approximately 80-100 customer contacts per day
• Provide price and availability, order status, and general customer information upon request
• Interpret and communicate information from ERP system and customer portal to customers
• Process, resolve, and expedite orders
• Collaborate with team members to balance out workload, leading to a fast, high‑quality response for the customer
• Maintain composure, empathy, and positive attitude in an extremely fast‑paced team environment
• Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
• Code calls, emails, and chats to accurately reflect interaction type
• Complete customer spreadsheet and other special notifications
• Utilize strong technical knowledge to handle more advanced product‑related inquiries
• Look up special pricing agreements and convey accurate price to internal and external customers
• Create quotes as permitted within pricing guidelines
• Facilitate creation of customer order reports
• Manage key accounts and challenging salespeople
• This is a hybrid position and is work from home Monday & Fridays

• SAP, Salesforce experience preferred
• Experience working with customers to solve problems

• High School Diploma in General Studies

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug into an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high‑quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.