Study Student Services & Engagement Assistant Advisor ISS Student Assistant - Y. Wang Wor

Start Date:

7/7/2025

End Date: 6/30/2026

Number of Positions: 4

Hours per Week: 80 hrs/wk needed = 20 hrs/4 students

Weekends

Required:

No

Evenings

Required:

Yes

Supervisor:
Yaru Wang

Alternate Supervisor:
Elizabeth Carson-Murphy

This position allows for remote work:
Yes

Percentage of time that could be remote: 50% to be assigned in the ISS Virtual Front Desk providing customer service.

Method to assess remote work:
Track attendance; gather feedback from ISS staff members and customer feedback. Positive outcomes reflect satisfaction of services provided.

Job Description

• Welcoming guests:
  Greeting visitors and providing a hospitable welcome
• Handling inquiries:
  Answering phone calls, responding to customer inquiries, and directing messages in a timely, friendly, and efficient manner
• Resolving issues:
  Assisting customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
• Team collaboration:
  Work hand-in-hand with the ISS Advisors in achieving the department’s strategic priorities, goals & objectives for student success
• Administrative support:
  Assisting with student record imaging and maintenance

Qualifications

• Experience in (or strong interest in) office administrative support, student services work, and customer service relations
• Demonstrated organizational skills, attention to detail, experience working independently and collaboratively
• Strong verbal and written communication skills, as well as computer usage and emailing skills
• Possess analytical skills, team player traits, and problem-solving abilities
• Comfortable working in a fast-paced environment under high-level and minimal supervision
• Ability to work with and maintain academic records, including interpreting information, handling with confidentiality, and securing the review and storage

How to Apply
:
Submission of resume and cover letter. Email: edacanay

Position Type:
Work Study

Department: AULA Office of Integrated Student Services