Remote Customer Service Representative

• Salary Range: $16.04–$22.00/hour (varies by location; CA, CO, NY, WA: $18.00–$24.00/hour)
• Job : JR103864
• Company: Copart Inc

Copart Inc is a technology-driven company and the premier online vehicle auction platform worldwide. With over 200 facilities and a buyer network spanning 190+ countries, Copart connects sellers and buyers through patented virtual bidding technology. As a Remote Customer Service Representative (CSR), you’ll be the first point of contact for customers, helping resolve inquiries and facilitating vehicle releases from body shops, residences, and other locations.

This is a high-volume, fast-paced role that requires professionalism, empathy, and strong problem-solving skills. You’ll be part of a remote team that supports Copart’s mission to deliver unmatched customer experiences through innovation, process excellence, and people-first service.

• Handle inbound and outbound calls with professionalism and courtesy
• Assist customers in releasing vehicles from third-party locations
• Provide support via phone, and potentially expand to chat and email channels
• Use company resources to resolve issues and offer tailored solutions
• Maintain accurate documentation of customer interactions
• Meet performance metrics related to call quality, resolution time, and professionalism
• Collaborate with internal teams to ensure seamless customer support
• Perform general office support duties as assigned

• Minimum 1 year of office support or customer service experience (preferred)
• High school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of at least 45 WPM
• Proficiency in Microsoft Office Suite and general computer navigation
• Attention to detail and ability to multitask in a fast-paced environment
• Professional demeanor and appearance
• Bilingual skills are a plus
• Willingness to work occasional overtime

Copart offers a competitive benefits package to eligible employees, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Employee Stock Purchase Plan (ESPP) for those working 20+ hours/week for 5 months

Copart is committed to fostering a diverse and inclusive workplace. The company values collaboration, innovation, and respect, and strives to create an environment where every employee feels appreciated and empowered to grow. Copart is an E-Verify Program Participant, ensuring compliance with U.S. employment eligibility requirements.

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