Remote Bilingual Call Center Representative | Spanish-English

Employer Industry: Business Process Outsourcing (BPO)

• Competitive compensation with additional cash bonuses and prizes
• Comprehensive health benefits available after 60 days of employment
• Paid Time Off and holidays to ensure work-life balance
• Opportunities for career advancement with a focus on internal promotions
• Fun and engaging work environment with a casual dress code
• Paid training to enhance your skills while earning a paycheck

• Handle inbound and outbound calls professionally and courteously
• Resolve customer issues by understanding their needs and providing solutions
• Document and process customer claims accurately in the appropriate systems
• Utilize technology for account management and ensure compliance with policies
• Attend training sessions to stay updated on products, systems, and procedures

• High School Diploma or GED
• Bilingual proficiency in English and Spanish
• Experience with data entry and computer usage
• Excellent organizational, written, and oral communication skills
• Ability to work scheduled shifts and maintain regular attendance

• One (1) year of experience in customer service, technical support, or related fields in a contact center environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.