Remote Customer Service Representative - Aftermarket Auto Parts

Overview

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us!

Join our Customer Service Team and help support automotive enthusiasts with purchases for their dream builds while
working from HOME with the competitive earning potential opportunities below!

• Starting Pay: $15/hour + hourly shift differential opportunities dependent on schedule.
• Weekend Shift Pay: Weekend shifts (1 per week
  ) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
• Performance Bonus
  :
  You have the opportunity to earn up to an additional $2.50/hour each week based on your performance!
• Perfect Attendance Bonus
  :
  Through 2/28/2026, you have the opportunity to earn up to an additional $2.50/hour each week after maintaining at least 4 consecutive weeks of perfect attendance!
• Tenure-Based Pay Increases: Earn an
  additional $.50/hour after reaching your 6-Month, 12-Month, 18-Month, and 24-Month work anniversaries with Turn5!

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, , , and , we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

Under the direction of the Customer Service Management team, the Customer Service Representative aids our customers after their purchasing experience. Essential in assisting customers to the best customer service experience post purchase.

• Education
  :
  High school diploma or an equivalent combination of education and experience.
• A minimum of 1 year of previous Customer Service experience.
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Ability to maintain professionalism and use tact when dealing with difficult customers
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the Turn5 customer service new hire training program.
• Bi-lingual a plus.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Health Insurance: Medical, dental, and vision coverage
• Financial: 401(k)/Roth plans with generous company match!
• Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement
• Automotive Enthusiast Program:
  • Employee Discounts – AllTurn5 employees are eligible for up to 50% off products on our 3 websites:
    American Muscle, American Trucks, and Extreme Terrain. Employees are also eligible for up to 20% off Special Orders from Wheel Pros and Turn
    14.
  • Vehicle Mod Program
    - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.
  • Race Reimbursements – Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
• Additional Benefits
  :
  Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability…