Guest Relations Partner; Remote

Guest Relations Partner (Remote) – The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.

If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.

As a Guest Relations Partner, you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout. You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency. This is a dynamic, people‑first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.

• Guest Support – Serve as the main point of contact via chat, email, and phone, responding promptly, kindly, and professionally.
• Seamless Stays – Coordinate check‑ins, check‑outs, verifications, and local requests to ensure smooth experiences.
• Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
• Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
• Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
• Cross‑Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.

• Excellent written and verbal communication in English (French or other languages are a plus)
• Experience in hospitality, customer service, or short‑term rentals
• Tech‑savvy – confident with PMS, CRM, and digital communication tools
• Calm, empathetic, and solution‑oriented, even in high‑pressure situations
• Detail‑focused, proactive, and genuinely passionate about people and service

• Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.
• Grow Fast – Be part of a rapidly scaling company with real career progression.
• Global Collaboration – Work with a diverse, high‑performing international team.
• Remote‑First Culture – Work from anywhere; we value outcomes, not office hours.
• Competitive Rewards – Attractive salary plus performance‑based incentives.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Management and Manufacturing