Customer Service Representative

Location: Chesterfield

Customer Service Representative page is loaded## Customer Service Representative locations:
Chesterfield, Missouri time type:
Full time posted on:
Posted Yesterday job requisition :
R-Location(s)
Chesterfield, Missouri
** Details
* * Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
** TEAM

SUMMARY:

** Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by
** intellectual curiosity**,
** analytical superiority**, and
** being world-class operators.
** Kemper Life has a talented operations team that believes in this strategic intent.  This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.
** POSITION SUMMARY**:

As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone.
** The level and compensation will be commiserate with your experience.
** All new team members will be scheduled 9:30-6:00, Monday – Friday. Once fully trained, flexible scheduling which includes either 4-10 hours days or hybrid schedules (3 days in the office/2 days work from home) may be available.
*
* LOCATION:

** This position is located in Timberlake Manor
** PRINCIPAL DUTIES AND RESPONSIBILITIES**:
* Answer customer calls
* Display empathy and understanding of customer needs and wants
* Research customer issues
* Resolve customer inquiries accurately
* Maintain service level standards (quantitative and qualitative measures)
* Other duties as assigned
** MINIMUM JOB REQUIREMENTS**:
* High school diploma or equivalent required.
* Previous customer service experience required.
* Previous Insurance experience a plus
* Previous Call Center experience a plus
* This is an in office role.
** REQUIRED JOB

SKILLS:

*** Prior experience in a role utilizing verbal, written communication, and professional telephone skills
* Experience that reflects ability to represent the company in a professional manner.
* Proven track record of multi-tasking ability
* Examples of organization skills and ability to prioritize work
** CANDIDATE PROFILE:
*** Highly motivated and natural self-starter, independent thinker, great planner, and team player
* Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
* Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
* Manage information in a visually appealing and easy to understand method
* Drive results across a team of dynamic communicators and professionals
* Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
* Possesses a continuous improvement mindset
** COMPETENCIES NEEDED:
*** Decision Quality – making good and timely decisions that keep the organization moving forward
* Drives Results – consistently achieves results under difficult circumstances
* Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
* Collaborates – building partnerships and working collaboratively with others to meet shared objectives
* Communicates Effectively –…