Call Center Member Support Agent French-Canadian-French-Bilingual

French-Bilingual Call Center Member Support Agent PT

Join to apply for the French-Bilingual Call Center Member Support Agent PT role at Leading Edge Connections, LLC.

This is a 100% remote, part-time position: 25 hours per week on a contract basis.

At Leading Edge Connections, LLC
, we’re redefining customer care through a fully virtual contact center outsourcing model.

We’re currently seeking Bilingual (English/French or English/French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention
.

• Support members by phone and email, troubleshooting issues with online portals.
• Clearly explain membership benefits and assist customers in keeping or renewing their plans (soft retention sales).
• Handle account updates, benefit verifications, and assist with portal navigation.
• Collaborate with virtual teammates to ensure a seamless customer experience.

• Fluent in English and French (Canadian French a plus) with excellent communication and problem‑solving skills.
• Prior insurance, benefits, or policy experience strongly preferred.
• Experience in customer service or tech support, especially with web portals, is a plus.
• A motivated, team‑oriented professional who loves helping others and learning new things.

• Personal computer (laptop or desktop only; no Chromebooks, Mac Books, iPads, netbooks, or tablets).
• Processor: Intel Core i5 5200 series or greater; all computers must have at least 4 performance cores.
• Memory: 8 GB RAM minimum;
  Windows 10 (64‑bit) or higher.
• Display: Screen resolution of 1280x768 or higher; dual‑monitor setup required.
• Internet: Reliable high‑speed internet with a wired Ethernet connection.
• Audio: USB noise‑canceling headset.
• Security: Up‑to‑date antivirus software with a recent scan completed; firewall enabled.

• Express genuine empathy and concern for customers’ issues and address as if they were your own.
• Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products.
• Identify high‑risk customer situations and elevate appropriately without hesitation.
• Accurately document all required information and details in the ticketing system.
• Respond to and resolve open issues within an appropriate timeframe.
• Identify trends related to systems, platforms and/or customers and elevate to management.
• Multi‑task using multiple systems.
• Switch tasks efficiently without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross‑train as requested.

Job Type: Part Time Flex 25 hour contract

Pay: $17 per hour, 1099 contract

Benefits:
Work from home

Experience level: 2 years

Weekly day range:
Monday to Friday

Minimum Education:

Must have a High School Diploma or equivalent