Remote Call Center Representative

Customer Service Representative

Tech Op Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Remote position, but candidate must reside within Tampa, FL or nearby cities.

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and execute appropriate call escalation
• Other duties, as assigned

• 3+ years experience in a call center
• Associate’s degree
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience in handling sensitive information

• Mid-Senior level

• Full-time

• Administrative

• IT Services and IT Consulting

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