Bilingual Spanish Call Center Rep​/Debt Counselor

Note:
We are set up to hire employees in these states:
Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.

For 40 years, Con Serve has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At Con Serve, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

• Performance-based bonuses
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics

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* NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that Con Serve locates professional individuals who are customer‑focused, detail‑oriented and able to work in a fast‑paced environment.

If you’re a motivated, positive, team player and problem solver, then you would be a good fit for the Con Serve team.

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow‑up
• Meet daily, weekly and monthly goals as set by management at Con Serve
• Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
• Monthly Recoveries - must achieve Con Serve's monthly targeted performance objectives for collections.
• Record Maintenance - proper management & updating of system to maximize contacts
• Skip‑Tracing - to assist in locating & contacting consumers or businesses
• Adherence to Con Serve's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

• High School Diploma or GED
• Associates or Bachelor's Degree preferred

• The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm EST
• Willingness to work an occasional Saturday morning shift (optional)
• Ability to speak and converse in Spanish and English fluently
• Ability to proficiently read and write in English
• Ability to proficiently read and write in Spanish is preferred
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
  
  Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
• Ability to obtain and maintain State Collections…