Contingent Disaster Relief Phone Agent
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2025-12-31
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
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Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.
Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.
To be considered, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.
Responsibilities- Assist customers with service inquiries
- Learn common requests and solutions
- Enhance customer experience during a difficult time
- Utilize our service techniques and systems
- Escalate customer dissatisfaction appropriately
- Must be 18 years or older
- High school diploma or equivalent
- Excellent communication skills
- Typing speed of 20+ WPM
- Basic knowledge of Microsoft Office and Windows
- Reliable with good attendance
- Problem-solving and conflict resolution skills
- Customer service oriented, empathetic, patient
- Ability to multi-task and work in a fast-paced environment
We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.
Physical & Employment ConditionsThis is a largely sedentary role requiring long periods of sitting and computer use. Employment is contingent on authorization to work, background checks, and drug screening. We provide reasonable accommodations as per ADA.
We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on age, race, gender, disability, or other protected characteristics.
If you're motivated, energetic, and dedicated, apply today to join MCI, a company that values your contributions and supports your growth.
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