Global Customer Service Coordinator - Luxury Audio

Global Customer Service Coordinator - Luxury Audio

Join to apply for the Global Customer Service Coordinator - Luxury Audio role at HARMAN International
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Have you heard of JBL, Arcam, Mark Levinson, Revel or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in is fast paced, fun and dynamic.

Five prestigious brands – JBL Synthesis, Mark Levinson, Revel, Lexicon and Arcam – come together to offer the most advanced high‑performance audio systems available. From the finest stereo listening to state‑of‑the‑art multichannel home theatre systems, the HARMAN Luxury Audio Group delivers pure, uncompromised sound. The consumer audio industry is fast paced, fun and dynamic and you will join our Luxury Audio department based in Cambridge, UK, in the position of Global Customer Service Coordinator – Luxury Audio.

A Career at HARMAN Lifestyle – We’re a global, multi‑disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high‑end, esteemed brands like JBL, Mark Levinson and ARCAM
• Unite your passion for audio innovation with high‑tech product development
• Create pitch‑perfect, cutting‑edge technology that elevates listening experience

About the Role:

The Service Administrator is responsible for delivering exceptional communication to external and internal customers. Responsibilities include extensive customer contact, parts order processing for domestic and international customers as well as Inter‑Company and RMA Processing. The position requires a willingness to travel up to 40% to visit our 3rd‑party warehouses and other departments.

What you will do:

• Maintain daily communications with customers as directed, to ensure resolution and proper follow‑up leading to customer satisfaction.
• Represent HARMAN Luxury Audio as liaison for Customer Support activities related to product availability, quotation, order processing, product shipment, account status.
• Support Support & Service Engineers and Managers.
• Daily review of open orders, process orders, forms, applications and requests.
• Coordinate shipments through creation of cover sheets & shipping instructions.
• Coordinate logistics with customer designated forwarders & schedule pickups.
• Liaise with the warehouses for EMEA as well as US & ROW orders.
• Direct requests and unresolved issues to the designated resource.
• Prepare documentation including pro forma invoices, packing lists.
• Ensure central database is kept up to date.
• Liaise with accounts department regarding dealer financial status.
• Assist Customer Support department with phone and email queries.
• Book RMAs from dealers and distributors.

What you need to be successful:

• Interpersonal skills
• Analysis and problem‑solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative

What makes you eligible:

• Willingness to work in an office in Waterbeach, Cambridge, United Kingdom. Option to work from home for no more than 3 days a week.
• HARMAN will only employ those who are legally authorized to work in the United Kingdom.

What we offer:

• Opportunity to collaborate with talented teams across the world.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging a positive work‑life balance.
• On‑site opportunities to focus on personal well‑being and development provided by our Wellness Committee, Volunteer Committee, and Harman Women’s Network.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• The opportunity to work on complex problems and continuous improvement initiatives.
• Access to employee discounts on world‑class HARMAN audio products including JBL and Harman/Kardon.

Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Computers and Electronics Manufacturing